12-17-14 unemployment calls
MADISON, Wis. (AP) — A new state report says Department of Workforce Development call centers were too busy to answer almost 1.7 million calls from people looking to claim unemployment benefits in the year that ended June 30. The Legislative Audit Bureau issued findings Tuesday showing that DWD placed people in hold queue when call center staff were busy. If more calls were received than the queue would hold, the […]